Terms of service

Terms of Service

Last updated: August 21, 2026

Welcome to Gift Craft. Throughout these Terms of Service, “we”, “us”, “our”, and “Gift Craft” refer to Gift Craft.

Gift Craft operates this website and online store to provide products, including custom and personalized products, to our customers. Our store is powered by Shopify.

By visiting our website, placing an order, or using our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please do not use our website or services.

1. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms.

When placing an order or creating an account, you may be required to provide information such as your name, email address, phone number, billing information, shipping address, and payment details. You are responsible for ensuring that all information you provide is accurate and complete.

You are responsible for maintaining the confidentiality of your account information and for activities carried out through your account.

2. Our Products

Gift Craft sells regular, custom, and personalized products, including custom-designed lighters.

We make reasonable efforts to display our products accurately. However, actual product colors, appearance, and print results may vary slightly due to:

  • Screen and device settings
  • Product material and surface
  • Printing and customization processes
  • Uploaded image quality

Product images shown on our website are for illustration purposes and may not always represent the exact final appearance. Product descriptions and availability may change without prior notice.

3. Custom & Personalized Products

When ordering a custom product, you may provide or upload:

  • Photos
  • Names or text
  • Artwork
  • Logos
  • Other design materials

You are responsible for ensuring that you have the necessary rights or permission to use any content you upload.

Gift Craft reserves the right to refuse or cancel customization requests containing unlawful, offensive, prohibited, or infringing content.

Because custom products are made specifically according to customer instructions, orders may not be eligible for cancellation once production or customization has started.

4. Orders

When you place an order, you are submitting a request to purchase a product from Gift Craft. We reserve the right to accept, decline, modify, or cancel an order when reasonably necessary.

Please review your order carefully before submitting it, especially for custom products.

For personalized orders, please ensure that:

  • Uploaded photos and designs are correct
  • Names and spelling are correct
  • Custom text is accurate
  • Shipping information is complete

Gift Craft may not be responsible for errors caused by incorrect information provided by the customer.

If we need to cancel or modify your order, we will attempt to contact you using the phone number or email address provided during checkout.

5. Prices and Payments

All prices displayed on our website are subject to change without prior notice.

The applicable price for your order will generally be the price displayed at the time you place your order.

You agree to provide accurate and complete payment and billing information.

Additional delivery charges, if applicable, will be displayed or communicated during the ordering process.

6. Shipping and Delivery

Delivery times shown on our website are estimates and may vary depending on location, courier services, weather conditions, holidays, or other circumstances beyond our control.

Gift Craft is not responsible for delays caused by courier services or events outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact number.

7. Returns, Refunds and Exchanges

All returns, refunds, and exchanges are subject to our Return & Refund Policy.

Custom and personalized products may not be eligible for returns unless the product is:

  • Damaged
  • Defective
  • Incorrect due to our error
  • Significantly different from the approved or confirmed customization

Please review our Return & Refund Policy for complete details.

8. Intellectual Property

All content available on the Gift Craft website, including our:

  • Brand name
  • Logo
  • Website design
  • Text
  • Images
  • Graphics
  • Product designs
  • Videos

is owned by or licensed to Gift Craft unless otherwise stated.

You may not copy, reproduce, distribute, modify, or commercially use our content without prior written permission.

9. Third-Party Services

Our website may contain links to or use services provided by third parties, including payment providers, courier services, and Shopify.

We are not responsible for the content, policies, or practices of third-party websites or services.

10. Shopify

Gift Craft is powered by Shopify. However, purchases made through our online store are transactions directly between you and Gift Craft.

Shopify is not responsible for the products, order fulfillment, delivery, returns, refunds, or other aspects of transactions between customers and Gift Craft.

11. Privacy

Your use of our website and services is also subject to our Privacy Policy.

Because our store is powered by Shopify, certain information may also be processed by Shopify and other service providers as necessary to operate our online store and fulfill your orders.

12. Prohibited Use

You may not use our website or services for any unlawful or harmful purpose.

You must not:

  • Violate applicable laws
  • Infringe the intellectual property rights of others
  • Upload harmful software or malicious code
  • Provide false or misleading information
  • Attempt unauthorized access to our website
  • Interfere with the security or functionality of our services

We reserve the right to restrict or terminate access if these Terms are violated.

13. Limitation of Liability

To the extent permitted by applicable law, Gift Craft will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to limit any rights that cannot legally be excluded.

14. Changes to These Terms

We may update or modify these Terms of Service from time to time. Any changes will be posted on this page with an updated revision date.

Your continued use of our website after changes are posted may constitute acceptance of the updated Terms.

Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Gift Craft
📧 info.giftcraftbd@gmail.com