Privacy policy
At Gift Craft, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or communicate with us.
By using our website or purchasing from us, you agree to the practices described in this Privacy Policy.
Personal Information We Collect
When you use our website or place an order, we may collect information such as:
- Your name
- Phone number
- Email address
- Billing and shipping address
- Payment and transaction information
- Order history
- Information you provide when contacting us
- Customization details, including photos, names, artwork, or designs uploaded for personalized products
- Device, browser, IP address, and website usage information
How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Create and personalize your custom products
- Deliver products to your address
- Contact you regarding your order
- Provide customer support
- Process returns, replacements, or refunds
- Improve our website and services
- Prevent fraudulent or unauthorized activity
- Send promotional offers or marketing communications where applicable
Custom Product Information
For personalized products, you may upload photos, artwork, names, logos, or other design materials.
We use this information only for purposes related to creating and fulfilling your custom order, providing customer support, and improving our services where appropriate.
Please ensure that you have the necessary rights or permission to use any photos, artwork, logos, or other content you upload.
How We Share Your Information
We may share necessary information with trusted third-party service providers to operate our business, including:
- Shopify, which powers our online store
- Payment service providers
- Delivery and courier partners
- Technology and website service providers
- Customer support and business service providers
We only share information when necessary to provide our services, fulfill orders, process payments, deliver products, or comply with applicable legal requirements.
Shopify
Our store is powered by Shopify. Shopify may collect and process certain personal information to help operate and improve our online store and related services.
For more information about Shopify's privacy practices, please visit:
https://www.shopify.com/legal/privacy/app-users
Cookies and Website Usage
We may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website usage, and improve our services.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
Data Security
We take reasonable measures to protect your personal information. However, no method of transmitting or storing information online is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill your orders
- Provide our services
- Resolve disputes
- Maintain business records
- Comply with applicable legal or regulatory requirements
Your Choices
You may contact us to request access to, correction of, or deletion of certain personal information we hold about you, subject to applicable legal and business requirements.
If you receive promotional emails from us, you may opt out of marketing communications at any time.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the Last updated date will be revised accordingly.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Gift Craft
📧 info.giftcraftbd@gmail.com
