Refund policy
Return & Refund Policy
At GiftCraft, we want you to be happy with your purchase. Please read our return and refund policy carefully before placing an order.
Returns
We accept return requests within 30 days of receiving your order.
To be eligible for a return, the item must be:
- In the same condition as you received it
- Unused and undamaged
- In its original packaging
- Accompanied by proof of purchase or order confirmation
To request a return, please contact us at:
Email: info.giftcraftbd@gmail.com
Please do not send any product back without contacting us first. Returns sent without prior approval may not be accepted.
Once your return request is approved, we will provide instructions on how and where to return the product.
Custom & Personalized Products
Because many of our products are custom-made and personalized, we generally cannot accept returns or offer refunds for:
- Custom photo products
- Personalized lighters
- Products with custom names or text
- Custom artwork or designs
- Specially made orders
However, if your custom product arrives damaged, defective, incorrect, or significantly different from the approved order, please contact us immediately so we can review the issue and provide an appropriate solution.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it.
If your item is:
- Damaged during delivery
- Defective
- Incorrect
- Missing an item
- Different from what you ordered
Please contact us within 48 hours of receiving your order.
Email us at info.giftcraftbd@gmail.com and include:
- Your order number
- A clear description of the issue
- Clear photos or videos showing the problem
We will review your request and, where applicable, arrange a replacement, exchange, or refund.
Return Shipping
Unless the product was incorrect, damaged, or defective, the customer will be responsible for the cost of return shipping.
For approved returns due to an error on our part, we will provide instructions regarding the return shipping process.
Exchanges
If you received a damaged, defective, or incorrect item, we may offer a replacement or exchange depending on product availability.
For custom and personalized products, replacements will only be considered if there is a manufacturing error, printing error, or mistake on our part.
Non-Returnable Items
The following items are generally not eligible for return:
- Custom or personalized products
- Products made specifically according to customer instructions
- Used products
- Damaged products caused by misuse or improper handling
- Sale or clearance items
- Gift cards
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
Orders that have already entered production, customization, or shipping may not be eligible for cancellation.
Because personalized products are made specifically for each customer, cancellation may not be possible once production has started.
Refunds
Once we receive and inspect an approved returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed through the original payment method or another mutually agreed payment method, depending on the payment option used.
Please allow 7–15 business days for the refund to be processed after approval.
Processing times may vary depending on your bank, mobile financial service, payment gateway, or other payment provider.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
GiftCraft
📧 info.giftcraftbd@gmail.com
